Wholesale News & Articles

INDEPENDENT RETAILER magazine is now the official news outlet for Wholesale Central visitors. Each monthly issue is packed with new product ideas, supplier profiles, retailing news, and business strategies to help you succeed.

See new articles daily online at IndependentRetailer.com.

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Your Search for "customer loyalty" yielded 70 matches

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12/01/2007 - Vision For Growth
GENCO Marketplace was a burgeoning company for 14 years, offering surplus inventories and liquidating millions of dollars worth of merchandise daily.

12/01/2007 - Abandonment Solutions
Working hard attracting visitors, motivating them to add items to their cart, while later having them abandon the ordering process without buying is despairing.

11/01/2007 - Revamped Travel Site Increases Conversions
With ecommerce easily being more than a decade old, one might think that the art of site design would be a little further along than it is.

09/01/2007 - Web Info Breeds Sales
Consumers are more likely to return to a website or shop in a retailer's store if they can obtain complete product information online.

09/01/2007 - Growing Dollars From Scents
Spending on pleasing fragrances and scents continues to climb, according to suppliers.

08/01/2007 - Shoppers Want Info
The ability to research products online is very important to retail shoppers, according to a new study conducted for WebCollage.

08/01/2007 - Crucial Call Centers
CUSTOMER satisfaction with catalog retailers' call centers outrank centers run by six other industries. Yet this same group is missing opportunities to engage and upsell.

07/01/2007 - RightNow Delivers CRM Solution
RightNow Technologies debuts RightNow Retail, a new offering that combines next generation CUSTOMER relationship management (CRM) solution.

07/01/2007 - Merchants Set Up Shop at Facebook
Facebook Inc., the online social network with 24 million active users, now allows merchandisers to develop applications that its users can add to their personal pages. Various name brands have already jumped into the fray.

06/01/2007 - New Web Tactics Engage Buyers
Video streamlining and social networking are among the tactics online retailers are utilizing to engage shoppers, increase shopping trips and build LOYALTY.

05/01/2007 - Retailers Court Business
Best Buy Co. Inc.'s recent acquisition of Speakeasy Inc., an independent broadband voice, data and information technology provider, is the company's newest addition to its, "Best Buy for Business Unit."

04/01/2007 - Jewelry Sparkles on the Web
The jewelry business is much like a diamond: There are so many micro niches and interesting products, this industry appears at least slightly different, whenever you look at it from another angle.

03/01/2007 - Fickle Frequent Buyers
While multichannel shoppers have proven to be big spenders, they're not as loyal as their single channel counterparts.

03/01/2007 - Empathy Engine Serves CUSTOMERs
Could an idea as old and familiar as good CUSTOMER service really be a new challenge for business?

02/01/2007 - Personalize Web Shopping
Personalization techniques can not only help an online retailer get more CUSTOMERs, it can also build LOYALTY and add to tickets by cross selling and getting more shoppers to trade up.

02/01/2007 - Enlisting CUSTOMER Support
Passionate CUSTOMERs are the independent retailer's most valuable weapon in winning competitive battles against big chains and others. Here are some examples of how to enlist CUSTOMERs' support.

02/01/2007 - Dawn of mCommerce
Multi-channel marketing adds another channel: mCommerce, which is shopping on mobile phones. While wildly popular overseas, mCommerce is only now beginning to pop up in the U.S.

02/01/2007 - Blogosphere Marketing
Blogging is one of several trends that experts predict will help retailers reach and communicate with a broader CUSTOMER base.

01/01/2007 - Converting Shoppers Into Buyers
Dollars spent on improving the shopping experience can significantly increase a retailer's sales and earnings. Specifically, building a multi channel capability can pay big dividends, according to a new study from Deloitte & Touche USA.

01/01/2007 - 10 Tips To Build Sales
Believe it or not, many retailers fail to respond to inquiries that could lead to additional business. Salespeople often dismiss phone calls, email queries, web page click throughs and web impressions as, "window shoppers."